Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Podcasting since 2020 • 393 episodes
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Latest Episodes
From Cameras to Coaching with Savvy’s Brock Weeks
Zack Oates welcomes Brock Weeks, CEO of Savvy, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savvy transforms existing security footage into actionable insights that help operators understand consi...
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16:49
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Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
Zack Oates welcomes Arjun Sen, marketing executive, speaker, author of Unquiet Forever, and founder of ZenMango. Arjun shares how brands win by owning the feeling of each moment and wowing one more guest at a time. He breaks down first...
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23:26
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James Bonanno of Upstream Hospitality on The Power of Fast Feedback
Zack Oates sits down with James Bonanno, Founder and CEO of Upstream Hospitality Group, to talk about building strong operations, developing A-player leaders, and delivering five-star guest experiences across 20+ locations. From Tap Room to Ban...
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16:22
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Eric Knott of Tiki Taco on Turning Feedback into Action
Eric Knott, CEO of Tiki Taco and former PDQ leader, joins Zack Oates to talk about scaling hospitality, refining menu strategy, and building genuine guest connections. With experience ranging from Outback to Tiki Taco, Eric shares how structure...
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17:53
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Building a Fierce Yet Friendly Brand with Amanda Kahalehoe of Vicious Biscuit
From Charleston roots to a growing national footprint, Amanda Kahalehoe has built a brand that’s both fierce and warm. As COO of Vicious Biscuit, she shares how her team balances bold, indulgent food with genuine Southern hospitality. Amanda an...
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18:24
