Give an Ovation: The Restaurant Guest Experience Podcast

Crafting a Five Star Guest Experience with Kelley Jones

January 24, 2022 Ovation Episode 132
Give an Ovation: The Restaurant Guest Experience Podcast
Crafting a Five Star Guest Experience with Kelley Jones
Show Notes

Get ready for a knowledge-packed episode! Kelley Jones is the Principal of Kelley Jones Hospitality and a sought after speaker who has spoken at the world's largest conferences. He also works as the President & COO of Hospitality Alliance, and has developed several other successful restaurant organizations. 

On this episode, Kelley and host Zack Oates discuss: 

  • Interactive dining experiences
  • Why service is more important than food
  • The importance of recipe costing
  • Making the guest feel important
  • Delivery
  • More

Thanks, Kelley!