Give an Ovation: The Restaurant Guest Experience Podcast

Delivering on Expectations with Harold Walters

December 15, 2022 Ovation Episode 190
Give an Ovation: The Restaurant Guest Experience Podcast
Delivering on Expectations with Harold Walters
Show Notes

Harold Walters is the CEO and Co-founder of Shootz, a growing Hawaiian fast-casual brand in southern California. Prior to co-founding Shootz, Harold founded and operated multiple 6 and 7 figure ecommerce brands, a direct response marketing agency, and short term rental business. His previous experience as a software developer combined with his business experience makes him a diverse individual with the capacity to scale his efforts into the quickly-growing, technology backed fast-casual restaurant industry.

On this episode, Harold and Zack discuss:

  • Retaining employees by helping them reach their dreams
  • What restaurants get wrong with marketing
  • Delivering expectations as part of the guest experience
  • How tools like Ovation measure the guest experience 
  • Instagram Reels and restaurant advertising
  • More

Thanks, Harold!